Master SaaS & Services Agreement
The master contract governing a school’s paid use of the AskElira platform and enrollment-automation services.
What it covers
Access to the platform (schools.askelira.com), the Standard Annual / Seasonal plans, onboarding, and support. Specific fees and term live in the Order Form (Exhibit A); the Official Pricing Structure (v1.3) is incorporated by reference.
Multi-campus networks
From v1.3 the pricing exhibit prints the per-campus schedule for a network running several campuses under one agreement: the per-campus rate steps down from the $14,400 baseline as campus count rises, to a floor of $9,600 per campus at 11 or more. It is marked indicative — a network’s actual per-campus price, campus count and term are recorded in that network’s own Order Form, which governs.
How families reach the assistant
§2.2 covers the family question-and-answer assistant on every channel it answers from: your website chat widget, an inbound text message, and — where you enable it — an inbound WhatsApp message. WhatsApp is one more way to reach the same assistant, not a separate feature, and it is inbound-only: a guardian writes first and gets an answer, and nothing is ever sent to them on WhatsApp unprompted.
Who owns the data
The school owns all Customer Data at all times. AskElira uses it only to provide the Services and never for advertising.
Security commitments
Encryption in transit (TLS 1.2+) and at rest, application-level envelope encryption (AES-256-GCM) for school system credentials, multi-factor sign-in enforced on every dashboard account including our own administrators — a password held only as a salted digest, then a single-use link emailed to that person — role-based access, security-event logging, practices aligned to the NIST Cybersecurity Framework, and notice to the school within 48 hours of discovering a breach affecting Protected Data.
Student data
All handling of student/guardian data is governed by the FERPA-compliant Data Processing Agreement and the NY Education Law §2-d Addendum, both incorporated by reference.
Term & termination
12-month term (4-month minimum on Seasonal) per the Order Form, renewing unless either party gives 30 days’ notice. On termination for AskElira’s uncured breach, unused prepaid fees are refunded pro-rata, and Customer Data is deleted or returned per the DPA.
Insurance
AskElira maintains General Liability, Professional Liability (Technology E&O), and Cyber Liability insurance — each at a $1,000,000 limit, including $1M privacy, privacy-regulatory, network-security, and breach-response coverage backing our student-data commitments. See the Insurance & Liability Coverage summary, where the Certificate of Insurance is available to download.