Plans, billing, and cancellation

Standard Annual vs Seasonal, how we invoice you (net 30, no card), and where receipts come from.

Plans

Every plan includes the complete platform — voice, SMS, email, IEP routing, SchoolMint sync. Plans differ only in commitment and billing cadence:

• Standard Annual — billed upfront for the year, or monthly on the same 12-month commitment.
• Seasonal — monthly with a 4-month minimum, for schools covering an enrollment push.

Your school's rate is on your Order Form; considering AskElira? Book a walkthrough and we'll go through pricing together.

We invoice you — nobody enters a card

You're billed the way a public entity expects to be billed.

• When your agreement is signed, we issue an invoice carrying its own number, your plan, and a due date.
• Terms are net 30 — payable within 30 days of the invoice date, per § 5.3 of your Master SaaS Agreement. The due date printed on the invoice is the one to go by.
• Three ways to pay. Bank transfer (ACH) or card from the invoice page, or a check made payable to stoplosses.ai LLC, mailed to the address printed on the invoice with the invoice number written on it.
• Your PO prints on the invoice. Give us your purchase order number when you sign up and it appears on that invoice and on every renewal. Don't have it yet? Send it to us and we'll reissue.
• The invoice number, the due date and your PO all sit on the Subscription card on Settings, so whoever keeps your books can read them off without asking you.

If you're on a pilot, none of the above applies to you

Some schools start on a pilot: a fixed term, at no charge, covering two things — the AI assistant on your website and the text-message number families send a question to. Your Order Form says so on its face — it names the term and the rate that would follow it.

• Your dashboard shows the pilot. The home page reports whether your website assistant and your text number are live, and how many family questions Elira could not answer. AI Knowledge, School info and Settings are open — that is where you teach Elira.
• Try Elira before families do. The card *Try Elira before families do* on your home page holds two test windows. On the left is the exact chat window families get on your website. On the right is your text line without the phone: type what a family would text and see the answer, or the hand-off to your office, that they would get. Suggested questions are built from your own calendar, so "When is the winter concert?" is answered from the date you uploaded. Under both, *What Elira knows right now* lists your facts, bell schedule, calendar, school year, staff directory and taught answers, each with a link to where it is filled in. Nothing you ask here reaches a family, and nothing counts in your pilot numbers.
• Your install snippet is on Settings. The card *Install Elira on your website* on Settings shows the one-line code to paste just before </body> on your site, with a copy button. Test the window on your home page first, then paste.
• Every other tab is greyed, not hidden. Enrollment, Lottery & offers, Insights, Attendance alerts, Parent SMS consent, Your family list and Drafts are part of the full product. Open a greyed tab and it tells you what it does. Want one during your pilot? Reply to any email from us.
• Your home page reports the pilot's numbers, and we collect them. The card *What your pilot is measuring* shows questions asked and when they arrive, how many Elira answered on her own, how many reached your staff, her response time and yours, what families ask about, and an estimate of staff hours saved (answers × 4 minutes — the multiplier is printed next to the number). We keep these for the whole pilot to report back to you. They are counts and timings only: no family names, no phone numbers, and no text of a question Elira answered — your Data Processing Agreement (§ 3.1) says an answered question is not retained. A question she could not answer is kept in your list so you can answer it. Download as a spreadsheet on the card gives you the same numbers as a CSV.

• No invoice is issued, and none will be. Nobody is asked for a card, a PO or a bank transfer. If an invoice ever reaches you during a pilot term, that is a mistake — tell us.
• Nothing switches off when the term ends. Your account keeps running and we talk. A pilot running past its date is a conversation, not a lockout.
• Your Subscription card on Settings reads *Pilot (no charge)*.

Your dashboard opens when you sign, not when you pay

Your account goes live on your signature. Your team starts the setup checklist, connects SchoolMint and gets ready to go live while your business office works through its own 30-day cycle — those two things are meant to run side by side, and waiting for one before starting the other would cost you a month of your enrollment season.

What your account status says

The Subscription card on Settings names your state, and it now comes from the same one place the dashboard reads, so the two screens can't disagree about your account:

• Active — everything running, nothing to do.
• Observation week — your free week. It isn't a billing state; you were never asked to pay for it. See Starting with a free observation week.
• Pilot — the website assistant and the text-a-question number, at no charge for the term on your Order Form. Unlike the observation week, Elira really does answer families during a pilot: it is a live account that is not billed, on the pilot scope.
• Payment past due — an invoice went unpaid past its due date, and your access is still on. If an invoice does go past due we'll email or call to ask what's holding it up — usually a PO working its way through a board, or a number that needs adding to the invoice before your system will pay it. Either is fine; tell us and we'll reissue. Nothing switches off over it, and if it ever came to that you'd get thirty days' written notice first (§ 5.3).
• Inactive — the account is switched off.

The dashboard only speaks up when something needs you: the badge under your school name appears for Payment past due and Inactive, and stays quiet while you're active or on your observation week.

A school we invoice by hand has no Stripe subscription object at all, and that reads Active — nothing is wrong with it.

Manage billing

• Upgrade or cancel from the Subscription card on Settings. (It used to sit on the dashboard; the dashboard is now daily triage only.)
• Invoices and receipts are handled by Stripe and arrive by email; every invoice has its own page where you can pay it or download the PDF.
• Canceling stops future outreach at the end of your current period.