Plans, billing, and cancellation

Standard Annual vs Seasonal, how we invoice you (net 30, no card), and where receipts come from.

Plans

Every plan includes the complete platform — voice, SMS, email, IEP routing, SchoolMint sync. Plans differ only in commitment and billing cadence:

• Standard Annual — billed upfront for the year, or monthly on the same 12-month commitment.
• Seasonal — monthly with a 4-month minimum, for schools covering an enrollment push.

Your school's rate is on your Order Form; considering AskElira? Book a walkthrough and we'll go through pricing together.

We invoice you — nobody enters a card

You're billed the way a public entity expects to be billed.

• When your agreement is signed, we issue an invoice carrying its own number, your plan, and a due date.
• Terms are net 30 — payable within 30 days of the invoice date, per § 5.3 of your Master SaaS Agreement. The due date printed on the invoice is the one to go by.
• Three ways to pay. Bank transfer (ACH) or card from the invoice page, or a check made payable to stoplosses.ai LLC, mailed to the address printed on the invoice with the invoice number written on it.
• Your PO prints on the invoice. Give us your purchase order number when you sign up and it appears on that invoice and on every renewal. Don't have it yet? Send it to us and we'll reissue.
• The invoice number, the due date and your PO all sit on the Subscription card on Settings, so whoever keeps your books can read them off without asking you.

Your dashboard opens when you sign, not when you pay

Your account goes live on your signature. Your team starts the setup checklist, connects SchoolMint and gets ready to go live while your business office works through its own 30-day cycle — those two things are meant to run side by side, and waiting for one before starting the other would cost you a month of your enrollment season.

What your account status says

The Subscription card on Settings names your state, and it now comes from the same one place the dashboard reads, so the two screens can't disagree about your account:

• Active — everything running, nothing to do.
• Observation week — your free week. It isn't a billing state; you were never asked to pay for it. See Starting with a free observation week.
• Payment past due — an invoice went unpaid past its due date, and your access is still on. If an invoice does go past due we'll email or call to ask what's holding it up — usually a PO working its way through a board, or a number that needs adding to the invoice before your system will pay it. Either is fine; tell us and we'll reissue. Nothing switches off over it, and if it ever came to that you'd get thirty days' written notice first (§ 5.3).
• Inactive — the account is switched off.

The dashboard only speaks up when something needs you: the badge under your school name appears for Payment past due and Inactive, and stays quiet while you're active or on your observation week.

A school we invoice by hand has no Stripe subscription object at all, and that reads Active — nothing is wrong with it.

Manage billing

• Upgrade or cancel from the Subscription card on Settings. (It used to sit on the dashboard; the dashboard is now daily triage only.)
• Invoices and receipts are handled by Stripe and arrive by email; every invoice has its own page where you can pay it or download the PDF.
• Canceling stops future outreach at the end of your current period.