Calls from your number, emails from your domain

Two one-time setups so families see YOUR school calling and emailing — not a platform number or address.

Prefer to watch? For charter schools, Your text line, and who Elira answers (1:25, with captions) covers requesting texting on your office number and uploading the family list. The video is at the top of this page, in the Your text line step, and above the upload on Your family list. Every tutorial is under Tutorials on the support page.

Families answer their school. Two one-time setups make every Elira call and email carry your school's own identity. Both are needed before we switch your school live.

Sync your phone number (calls show your office number)

1. On School info, make sure Main Office Phone is filled in and click Save school info.
2. In the Show your own number on calls box under it, click Show your own number on calls — your office phone rings within seconds.
3. Whoever answers types the short code shown on your screen into the keypad. Done.

From then on, enrollment and attendance calls display your main office number as the caller ID, and a family who calls back reaches your actual front desk. If you ever change the office number, just sync again. On a free pilot, the Show your own number on calls box appears once you have unlocked the enrollment or attendance pilot — the number is the caller ID on both kinds of call.

Let families text your main office number

You turn on texting for the number already on your flyers in the Your text line step of Build Elira's Brain — Set up texting → on School info takes you there. Families text the number they know, and Elira answers. Your phone calls are not affected and stay with your current phone company.

Fill in Your name, Your job title, Your email, Your direct phone and Phone service address for this line for the person who can authorise changes to that line, then press Start text setup. Your phone company checks that those details match its own records, so use the person who is on the account.

Then two waits. The Your text line step shows where your request is:

1. About one business day while your phone company switches texting on. During this step we call your office and whoever answers reads a short code back.
2. About 10 to 15 days while US phone carriers review your school. Every business that sends texts is reviewed. Nothing shortens this.

Two things stop a number from working: a mobile number cannot be used, and neither can a number that already has texting switched on somewhere else. If that is your line, reply to your onboarding email and we will sort it with you.

Texts come from your school's own number

Every family text Elira sends goes out from your school's own number. A family who replies — including STOP or HELP — reaches your number, and Elira answers with your school's facts.

Send email from your school's domain

1. On School info, open Advanced — for whoever manages your school's systems. Under School Email Domain, enter a dedicated subdomain of your school domain — for example enroll.yourschool.org — and click Connect domain. (A subdomain keeps your regular school email completely untouched; the bare domain is not accepted for exactly that reason.)
2. Send the DNS records shown to whoever manages your domain (your IT person or web provider) — a few copy-paste entries.
3. Click Check status. Verification usually completes within minutes of the records going in.

Once verified, every family email sends from elira@your-subdomain — and replies still flow to Elira, so confirmed accepts/declines keep working exactly as before. Disconnect any time to fall back to the AskElira address.