Seat forecast, call list & quiet families
The three cards at the top of the Enrollment tab: how many waitlist offers to release and by when, which families to call today, and the families who have gone quiet on every channel.
The top of the Enrollment tab answers the question an enrollment director actually asks each Monday: how many offers do we release this week? Three cards, read top to bottom.
Seat forecast
Shows your seat target, offers out, waitlist depth, and a bar splitting your target into registered, expected, and still open. It ends in one recommendation — for example, *release 15–20 waitlist offers by Aug 15*.
Two things about that sentence:
- It is always a range, never a single number. You act on it irreversibly: release too many and you are over-enrolled with no seat left to give, release too few and seats sit empty for a year. The range is wide when Elira has seen few families, and narrows as your season goes on.
- The date is worked out from your own school, not from a rule of thumb. It is your registration deadline, less how long your own families typically take to accept and then finish paperwork.
The rates underneath are your school's own history this season, shown as fractions — *"34 of 55"*, never a bare percentage — so you can check any of them against your student information system in half a minute.
A dated recommendation needs two things set: a seat target (Seats & season, further down the same tab) and a Registration Deadline (Enrollment details). Without them the card says which one is missing instead of guessing.
Families who have been quiet a long time are counted at the top of the range rather than written off, and the card says how many and what share of past acceptances arrived that late.
Who to call today
Families sitting in a stage longer than three quarters of your own families did — that is the whole rule. Each row shows the days that family has been waiting next to the typical time for your school, so the threshold is visible rather than taken on trust.
Two stages are tracked: *offer → accept*, and *accept → paperwork*. A family past three quarters is marked Stalled and is today's call; one past the halfway mark is Watch. Nobody is listed before that. Until Elira has seen enough families finish a step, that step gets no call list at all, and the card says so.
A guardian with three children is one row and one call, not three — Elira groups a household by the phone numbers and email addresses its records share.
Families your team has paused, and families Elira has already handed to your office, are not repeated here — those sit on the "needs you" queue on your dashboard.
Families we have lost contact with
Counted apart from the call list, because these need a person rather than another message.
A message to a family ends in one of three honest ways: they answered, they asked us to stop, or a named person was asked to go and get them. Anything else is a family quietly disappearing — and it is disproportionately the family with a disconnected number and no email address, which is the family you most need to reach. So this card lists them, with one action each: find another number you hold, add a phone number to the roster, or have somebody reach out.
Families who have asked us to stop are counted here but never listed as someone to call. See Consent & opt-ins.
Contact details on this card are shortened (***0100), and no student's name appears on any of the three cards.
Why some numbers say "withheld"
Where the forecast breaks results down by grade and campus, any group with fewer than ten families is withheld rather than shown. A rate calculated from four families is noise, and a small group is also the easiest way to identify an individual child. The card reports how many groups were withheld, so nothing disappears quietly.
For the same reason, a step Elira cannot date from the message record is counted in your totals but left out of the timing figures — and the card says how many.
What these numbers never claim
They describe what happened, never why. Elira does not claim to have caused a registration, and nothing here says anything about a family's reasons for being slow. See Activity & results for the same rule applied to your results line.
The slower questions — whether you can reach these families at all, which document is jamming registration, where consent is short — live on the Insights tab and are worth a look once a week.